A new Java and J2EE Customer Service and Support Software is now available with Sun Microsystems Solaris 10 OS pre-installed and open source infrastructure.
Newport Beach - November 21, 2005 - LiveTime Software, a leading provider of Java 2 Enterprise Edition (J2EE) based service management software, today announced the general availability of the LiveTime Appliance, the industry's first service management appliance. Designed exclusively for 64 bit operation, the appliance has been specifically optimized for high concurrent access, fault tolerance and security and is based upon the Solaris™ 10 Operating System (OS) from Sun Microsystems.
Designed for organizations that want a highly tuned, pre-configured, hardened service and support solution with no maintenance, the system is completely plug and play and can be installed within a matter of minutes. Complete with Active Directory, LDAP and asset management server integration, the LiveTime Appliance fits seamlessly into any enterprise environment. As a completely vendor neutral solution, customers can utilize the built-in MySQL or PostgreSQL RDBMS, or alternatively connect to any third party database such as Oracle, DB2, SQL Server, Sybase and many others.
Available in seven configurations, including single, dual and dual core processors on AMD Opteron and the UltraSPARC IIIi processors from Sun Microsystems, the appliance can be run as a standalone system, application or database server. It can also be configured in clusters for greater redundancy and failover. "By combining the LiveTime appliance with Sun's Solaris 10 OS, the most advanced operating system on the planet, our joint customers will be able to significantly reduce their total cost of ownership," said Christopher Ratcliffe, Director of Solaris Marketing, Sun Microsystems.
Further demonstrating LiveTime's leadership in the industry and support for open standards, the LiveTime appliance comes pre-installed with leading open source products, MySQL 4.1, PostgreSQL 8.0, Apache Web Server 2.0, Apache Tomcat 5.5 and Java 5. "LiveTime continues to be a strong supporter of open source software within the enterprise," said Dr. Darren Williams, CEO of LiveTime Software. "By leveraging best-of-breed open source products, our customers will benefit from LiveTime's unique performance and fault tolerant characteristics.
Best Practices
Your customers demand higher service than ever before, so it is important that your service solution is up to the task. With a built-in search engine, LiveTime provides instant access to any case information and constant monitoring of service level agreements. Customers will have access to their entire support history and complete access to the knowledge base, saving your technicians significant time answering routine questions and procedures. You can also be confident that you are following best practices, as LiveTime is completely ITIL compliant.
Always Available
Not only does the appliance deliver exceptional performance. With models based on both AMD and SPARC pocessors from Sun Microsystems you can ensure that the system is always available. With built-in fault tolerance, all parts of the appliance are constantly monitored. If any part of the infrastructure fails that component is automatically restarted. In addition, standard ECC memory and Chipkill technologies will keep the appliance running and data intact even if a DRAM chip fails.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Java 2 Enterprise Edition (J2EE) compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom.
This is a Press Release, for more information visit LiveTime.com
Trackbacks